Terms of service

Last updated: 29 May 2026

Preamble — Identification of the seller

These General Terms and Conditions of Sale (hereinafter the "GTCS") are concluded between:

L&C TRADING, a simplified joint-stock company with a sole shareholder (SASU),

  • Registered office: 9 Bis Avenue François Cuzin, Les jardins de Cuzin n°102, 04000 Digne-les-Bains, France
  • Share capital: €1,500
  • Registered with the Trade and Companies Register of Manosque under number 901 433 698 (R.C.S. Manosque)
  • SIRET: 901 433 698 00031
  • Intra-Community VAT number: FR82 901 433 698
  • EORI number: FR90143369800031
  • APE code: 4639B
  • Represented by its President, Mr Cédric CHABERT
  • Telephone: +33 (0)6 58 51 19 00
  • Email: contact@do-store.fr

Operating the trademark Doliva France Distribution via the website https://do-store.fr (hereinafter the "Site"),

hereinafter referred to as the "Seller",

On the one hand,

AND any natural person of legal age, acting for purposes that do not fall within the scope of their commercial, industrial, craft, professional or agricultural activity, purchasing a product on the Site, hereinafter referred to as the "Customer" or "Consumer",

On the other hand.

Pre-contractual information (article L221-5 of the French Consumer Code) — The Customer acknowledges having received, prior to placing their order, in a legible and comprehensible manner, these GTCS as well as all the information listed in article L221-5 of the French Consumer Code, in particular relating to the identity of the Seller, the essential characteristics of the products, their price, delivery charges, the terms of payment, delivery and performance, the right of withdrawal, the legal guarantees and the consumer mediator.

Article 1 — Definitions

  • Customer: any natural person of legal age, a consumer within the meaning of the French Consumer Code, placing an order on the Site.
  • Product: any good offered for sale on the Site (olive oils, condiments, accessories, gift sets, etc.).
  • Order: any purchase made by the Customer on the Site.
  • Site: the website accessible at https://do-store.fr.
  • Party/Parties: the Seller and/or the Customer.

Article 2 — Scope of application and acceptance

2.1. These GTCS govern exclusively the sales of Products concluded at a distance between the Seller and the Customer via the Site.

2.2. The Customer declares that they have read the GTCS and accepted them without reservation before validating their Order, by ticking the box provided for this purpose during the ordering process. This acceptance is a condition of the validity of the Order.

2.3. The applicable GTCS are those in force on the date the Order is placed. The Seller reserves the right to modify them at any time; the GTCS applicable to the Customer are those accepted by them when placing their Order.

2.4. These GTCS apply to any Order delivered to Metropolitan France, Belgium and Canada. Orders from other territories are subject to the prior acceptance of the Seller.

Article 3 — Essential characteristics of the Products

3.1. The Products offered for sale are described and presented with the greatest possible accuracy on the Site. The photographs, illustrations and descriptions (origin, capacity, ingredients, nutritional values, allergens, storage advice) are provided for information purposes and have no strict contractual value, minor variations linked to the artisanal and agricultural nature of the Products being inherent.

3.2. The Products marketed are mainly food products (extra virgin olive oils, infused oils, condiments, etc.). The Customer is invited to carefully consult the list of ingredients and allergens before any purchase.

3.3. The Products comply with the French and European regulations applicable at the time they are placed on the market.

Article 4 — Price

4.1. The prices of the Products are shown on the Site in euros (€), inclusive of all taxes for deliveries to France and Belgium, and exclusive of taxes for deliveries to Canada.

4.2. Outside the European Union (Canada): the Products are delivered on a DAP (Delivered At Place) basis. Local taxes (GST, QST, HST, customs duties, customs clearance fees, carrier administrative fees) are the exclusive responsibility of the Customer and will be claimed from them directly by the carrier or the local authorities on receipt. The Seller cannot be held responsible for these charges or for any delays or refusals linked to customs controls.

4.3. Delivery charges are not included in the price of the Products. They are calculated and shown to the Customer before the final validation of the Order, depending on the country of delivery, the weight and the chosen carrier.

4.4. The Seller reserves the right to modify its prices at any time. The Products are invoiced on the basis of the rate in force at the time the Order is validated.

Article 5 — Order

5.1. The Customer places their Order by selecting the Products, validating their basket, entering their delivery and billing details, choosing their delivery and payment method, accepting the GTCS and then definitively validating their Order.

5.2. The Order is definitively formed only after confirmation of payment by the banking institution. A summary email is then sent to the Customer at the address provided, in accordance with article L221-13 of the French Consumer Code. This email constitutes confirmation of the conclusion of the contract on a durable medium.

5.3. The Seller reserves the right to refuse or cancel any Order from a Customer with whom there is a dispute relating to the payment of a previous order, or which is abnormal in nature (unusual volumes, suspicion of fraud, lasting unavailability of the Product).

5.4. The contractual information (identity of the Seller, characteristics of the Products, price, right of withdrawal, guarantees, etc.) is also made permanently available to the Customer on the Site.

Article 6 — Payment

6.1. Payment is made exclusively online, in euros, at the time the Order is validated.

6.2. The accepted means of payment are specified on the Site (CB / Visa / Mastercard bank card, Apple Pay, Google Pay, PayPal, Shop Pay, as well as any other means shown on the payment page).

6.3. Transactions are secured by the payment providers (Shopify Payments, PayPal, Stripe, etc.) according to the PCI-DSS standard and the 3D-Secure protocol where applicable. At no time does the Seller have knowledge of the Customer's full bank details.

6.4. Retention of title — In accordance with article L624-16 of the French Commercial Code, the Seller retains full ownership of the Products sold until effective and full payment of the price in principal and incidentals. The transfer of risk nevertheless takes place in accordance with the conditions of article 8.

Article 7 — Availability of the Products

7.1. The Product offers are valid as long as they are visible on the Site, within the limit of available stock.

7.2. In the event of unavailability of a Product after the Order has been placed, the Seller will inform the Customer by email as soon as possible. The Order will then be cancelled for the Product concerned and the Customer refunded the price paid for that Product as well as, where applicable, the corresponding delivery charges, within a maximum of 14 days.

Article 8 — Delivery

8.1. Served areas: Metropolitan France, Belgium and Canada. Other destinations may be served on prior request and express acceptance by the Seller.

8.2. Delivery time: unless otherwise stated to the Customer before validation, the Seller undertakes to ship the Products within a maximum of 3 business days from confirmation of payment. The carrier's indicative transit times are:

Destination Indicative time (business days)
Metropolitan France 2 to 4
Belgium 3 to 6
Canada 7 to 15 (excluding customs clearance time)

The total time between the Order and delivery will in any event not exceed 30 days, in accordance with article L216-1 of the French Consumer Code.

8.3. Carriers: the Products are shipped via Colissimo, Chronopost, Mondial Relay or any other carrier shown on the payment page. A tracking number is sent to the Customer by email as soon as the order is shipped.

8.4. Late delivery — In the event that the scheduled delivery date is exceeded (and excluding force majeure), the Customer may, after having instructed the Seller by registered letter with acknowledgement of receipt or in writing on another durable medium to deliver within a reasonable additional period, terminate the contract if delivery does not take place within this new period (article L216-6 of the French Consumer Code). The amounts paid will then be refunded within a maximum of 14 days.

8.5. Parcel not collected at pickup point — If the Customer opted for pickup point delivery and does not collect their parcel within the time allowed by the carrier, the parcel will be returned to the Seller. The Seller will then refund the price of the Products within 14 days from recovery of the parcel, after deduction of the outbound and return shipping costs actually incurred.

8.6. Canada — Customs clearance times are beyond the Seller's control and cannot give rise to any compensation. Customs duties, GST/QST/HST and the carrier's administrative fees remain the exclusive responsibility of the Customer in accordance with article 4.2.

Article 9 — Receipt and transfer of risk

9.1. Transfer of risk — In accordance with article L216-4 of the French Consumer Code, the risks of loss or damage to the Products are transferred to the Customer when they, or a third party designated by them (excluding the carrier proposed by the Seller), takes physical possession of the Products.

9.2. Apparent defects and transport damage — On receipt, the Customer is required to check the condition of the parcel and the conformity of the Products delivered. In the event of damage, a missing item or a damaged product, the Customer must:

  • make precise and detailed reservations with the carrier at the time of delivery (refuse the parcel where applicable);
  • inform the Seller by email at contact@do-store.fr within 3 business days, attaching photographs of the parcel and the Products concerned.

Failure to comply with these formalities does not deprive the Customer of their legal guarantees (see articles 11 and 12) but facilitates the amicable handling of the dispute.

Article 10 — Right of withdrawal

10.1. In accordance with article L221-18 of the French Consumer Code, the Customer has a period of 14 days to exercise their right of withdrawal without having to give reasons or pay penalties.

10.2. This period runs from:

  • receipt of the Product by the Customer or by a third party designated by them (other than the carrier), for contracts for the sale of goods;
  • receipt of the last Product, for an Order relating to several Products delivered separately.

10.3. How to exercise — The Customer notifies the Seller of their decision to withdraw, before the deadline expires, by one of the following means:

  • by completing and returning the standard withdrawal form appended hereto;
  • or by any other unambiguous statement expressing their wish to withdraw, sent to: L&C TRADING — SAV do-store.fr, 9 Bis Avenue François Cuzin, Les jardins de Cuzin n°102, 04000 Digne-les-Bains, France, or by email to contact@do-store.fr.

The Seller acknowledges receipt of the withdrawal without delay by email.

10.4. Return of the Products — The Customer returns the Products, without undue delay and at the latest within 14 days following the notification of their decision to withdraw, to the Seller's address indicated above. The direct cost of returning the Products is the Customer's responsibility.

10.5. Refund — The Seller refunds the Customer all sums paid, including standard delivery charges (excluding additional charges if the Customer chose a more expensive delivery method than the standard method offered), without undue delay and at the latest within 14 days from the date on which it is informed of the Customer's decision to withdraw. The Seller may, however, defer the refund until the Products are recovered or until the Customer has provided proof of shipment (the date retained being that of the first of these events). The refund is made using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to another means.

10.6. Customer's liability in the event of depreciation — The Customer's liability is engaged only with regard to the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of that Product (article L221-23 of the French Consumer Code).

Article 11 — Exceptions to the right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

  • Products liable to deteriorate or expire rapidly;
  • Products unsealed by the Customer after delivery that cannot be returned for reasons of hygiene or health protection;
  • Products made to measure or clearly personalised (engraved gift sets, personalised labels, etc.).

The Customer is informed of the non-withdrawable nature of a Product before validating their Order, where applicable, on the product page.

Article 12 — Legal guarantee of conformity

12.1. The Seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery, in accordance with articles L217-3 et seq. of the French Consumer Code.

12.2. The Customer has a period of two (2) years from delivery of the Product to act under the legal guarantee of conformity. During this period, the Customer does not have to prove the existence of the lack of conformity, which is presumed to exist on the day of delivery unless proven otherwise (article L217-7 of the French Consumer Code).

12.3. The legal guarantee of conformity requires the Seller, where applicable, to remedy the lack of conformity by way of repair or replacement of the Product at the Customer's choice, except where the cost is manifestly disproportionate. Failing this, the Customer may claim a price reduction or the termination of the contract under the conditions of articles L217-13 to L217-15.

12.4. The Customer is exempt from proving the existence of the lack of conformity of the Product during the twenty-four (24) months following delivery.

12.5. The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

Article 13 — Guarantee against hidden defects

Independently of the legal guarantee of conformity, the Customer may decide to invoke the guarantee against hidden defects within the meaning of article 1641 of the French Civil Code. In this case, they may choose between rescission of the sale or a price reduction in accordance with article 1644 of the French Civil Code. The action resulting from latent defects must be brought by the Customer within two (2) years from the discovery of the defect (article 1648 paragraph 1 of the French Civil Code).

Reminder of legal provisions (mandatory notice, art. L211-2 of the Consumer Code) — The consumer has a period of 2 years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. The legal guarantee of conformity entails an obligation for the professional, where applicable, to repair or replace the goods within thirty days of the consumer's request, free of charge and without major inconvenience to them. If repair or replacement of the goods is impossible, the consumer may obtain a refund of the price and return the goods, or keep the goods and obtain a refund of part of the price. The consumer may also invoke the guarantee against defects in the item sold within the meaning of article 1641 of the Civil Code. In this case, they may choose between rescission of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

Article 14 — After-sales service

Any complaint relating to an Order may be sent:

  • by email: contact@do-store.fr
  • by telephone: +33 (0)6 58 51 19 00 (Monday to Friday, 9 a.m. to 6 p.m., excluding public holidays)
  • by post: L&C TRADING — SAV do-store.fr, 9 Bis Avenue François Cuzin, Les jardins de Cuzin n°102, 04000 Digne-les-Bains, France

The Seller undertakes to acknowledge receipt of the complaint within 3 business days and to provide a substantive response within a maximum of 30 days.

Article 15 — Force majeure

Neither Party may be held liable for the non-performance of its obligations resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code, in particular in the event of a natural disaster, fire, flood, epidemic, armed conflict, general strike, blocking of means of transport or binding administrative decision. The prevented Party informs the other Party as soon as possible.

Article 16 — Personal data

The processing of the Customer's personal data is governed by the Privacy Policy accessible on the Site at https://do-store.fr/policies/privacy-policy, which forms an integral part of these GTCS.

The Customer has the rights of access, rectification, erasure, portability, restriction and objection provided for by Regulation (EU) 2016/679 (GDPR) and the amended Law no. 78-17. These rights are exercised with contact@do-store.fr.

The Customer also has the right to lodge a complaint with the CNIL (www.cnil.fr).

Article 17 — Intellectual property

All the elements appearing on the Site (trademarks, logos, texts, images, photographs, layouts, source code, databases) are protected by the provisions of the French Intellectual Property Code and belong to L&C TRADING or its partners. Any reproduction, representation, modification or use, in whole or in part, without the prior written authorisation of the Seller is strictly prohibited and liable to engage the civil and criminal liability of its author.

Article 18 — Modification of the GTCS

The Seller reserves the right to modify these GTCS at any time. The applicable GTCS are those in force on the day the Order is placed, a dated copy of which may be provided to the Customer on simple request.

Article 19 — Disputes — Mediation — Applicable law — Jurisdiction

19.1. Applicable law — These GTCS and the Orders resulting from them are governed by French law, without prejudice to the more protective mandatory provisions from which the Customer may benefit in their country of habitual residence within the European Union (article 6 of the Rome I Regulation).

19.2. Prior complaint — In the event of a dispute, the Customer is invited to contact the Seller's customer service as a priority (see article 14) in order to seek an amicable solution.

19.3. Consumer mediation — In accordance with article L612-1 of the French Consumer Code, the Customer may, in the event of a dispute not resolved amicably, refer the matter free of charge to a consumer mediator. The competent mediator is:

Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C) - Postal address: 14 rue Saint-Jean, 75017 Paris - Website: https://cm2c.net - Email: cm2c@cm2c.net

The Customer may refer the matter to the mediator by completing the online form accessible on the site indicated above.

19.4. European online dispute resolution (ODR) platform — In accordance with article 14 of Regulation (EU) no. 524/2013, the Customer residing in the European Union is informed of the existence of the European Commission's online platform accessible at the following address: https://ec.europa.eu/consumers/odr.

19.5. Competent courts — Failing an amicable resolution, and in accordance with articles R631-3 and R631-4 of the French Consumer Code, the Customer may bring the matter, at their choice, before one of the territorially competent courts under the Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or the harmful event occurred.

Appendix — Standard withdrawal form

(To be completed and returned only if you wish to withdraw from the contract — appendix to article R221-1 of the French Consumer Code)

For the attention of L&C TRADING — SAV do-store.fr, 9 Bis Avenue François Cuzin, Les jardins de Cuzin n°102, 04000 Digne-les-Bains, France — email: contact@do-store.fr

I hereby notify you of my withdrawal from the contract for the sale of the goods below:

  • Order number: ............................................................
  • Product(s): .....................................................................
  • Ordered on: .......................... / Received on: ..........................
  • Customer's name: .................................................................
  • Customer's address: .............................................................
  • Date: ............................................
  • Signature (only if notification on paper): ..................................