Shipping policy
Last updated: 29 May 2026
Served areas
We ship our products to the following areas:
- Metropolitan France (Corsica included)
- Belgium
- Canada
For any destination outside these areas, please contact us at contact@do-store.fr so that we can assess the feasibility of your order.
Preparation times
Unless otherwise stated to you before your order is validated, our orders are prepared and shipped within a maximum of 3 business days from confirmation of payment.
Delivery times
| Destination | Indicative transit time (business days) |
|---|---|
| Metropolitan France | 2 to 4 days |
| Belgium | 3 to 6 days |
| Canada | 7 to 15 days (excluding customs clearance time) |
The total time between your order and delivery may not exceed 30 days, in accordance with article L216-1 of the French Consumer Code. Failing delivery within this period, you may terminate the contract under the conditions set out in the General Terms and Conditions of Sale.
Carriers
We work with the following carriers:
- Colissimo (La Poste) — home delivery or pickup point
- Chronopost — express delivery
- Mondial Relay — pickup point delivery
The choice of carrier is made at the payment step, depending on your destination and the desired delivery method.
A tracking number is sent to you by email as soon as your order is shipped.
Delivery charges
Delivery charges are calculated based on the destination country, the weight of the parcel and the delivery method selected. They are shown to you precisely before the final validation of your order, at the payment step.
To check the charges applicable to your order, add the desired products to your basket and enter your delivery address.
Deliveries outside the European Union (Canada)
Shipments to Canada are made on a DAP (Delivered At Place) basis: local taxes (GST, QST, HST, customs duties, customs clearance fees, carrier administrative fees) are your responsibility and are claimed from you by the carrier or the local authorities upon receipt of the parcel.
Customs clearance times are beyond our control and cannot give rise to any compensation.
Receiving the parcel
On receipt, we invite you to check the condition of the parcel and the conformity of the delivered products. In the event of damage, a missing item or a damaged product:
- Make precise and detailed reservations with the carrier at the time of delivery (or refuse the parcel if necessary);
- Inform us within 3 business days by email at contact@do-store.fr, attaching photographs of the parcel and the products concerned.
These formalities facilitate the amicable handling of the dispute.
Parcel not collected at pickup point
If you opted for pickup point delivery and do not collect your parcel within the time allowed by the carrier, the parcel is returned to us. We then refund the price of the products within 14 days, after deduction of the outbound and return shipping costs actually incurred.
Late delivery
In the event that the scheduled delivery date is exceeded (excluding force majeure), you may, after having given us formal notice to deliver within a reasonable additional period, terminate the contract if delivery does not take place within this new period (article L216-6 of the French Consumer Code). The amounts paid are then refunded to you within a maximum of 14 days.
Customer service
For any question relating to your delivery: - Email: contact@do-store.fr - Telephone: +33 (0)6 58 51 19 00 (Monday to Friday, 9 a.m. to 6 p.m., excluding public holidays)