Refund policy

Last updated: 29 May 2026

Right of withdrawal

In accordance with article L221-18 of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalties.

How to exercise your right of withdrawal

You may notify us of your decision to withdraw, before the deadline expires, by one of the following means:

  • By completing and returning to us the standard withdrawal form available in the Appendix to our General Terms and Conditions of Sale;
  • By any other unambiguous statement expressing your wish to withdraw, sent by email to contact@do-store.fr or by post to: L&C TRADING — SAV do-store.fr, 9 Bis Avenue François Cuzin, Les jardins de Cuzin n°102, 04000 Digne-les-Bains, France.

We acknowledge receipt of your withdrawal by email without delay.

Return of products

You return the products, without undue delay and at the latest within 14 days following the notification of your withdrawal, to the address indicated above. The direct cost of returning the products is your responsibility.

The products must be returned in a condition that allows them to be resold. Your liability is engaged only with regard to any depreciation resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product (article L221-23 of the French Consumer Code).

Refund

We refund all sums paid, including standard delivery charges, without undue delay and at the latest within 14 days from the date on which we are informed of your decision to withdraw. The refund may, however, be deferred until the products are recovered or until proof of shipment is provided, whichever date comes first.

The refund is made using the same means of payment as that used for the initial transaction, unless you expressly agree to another means.

Exceptions to the right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

  • products liable to deteriorate or expire rapidly;
  • products unsealed after delivery that cannot be returned for reasons of hygiene or health protection;
  • products made to measure or clearly personalised (engraved gift sets, personalised labels, etc.).

Legal guarantees

Independently of this policy, you benefit as of right from the following legal guarantees, applicable to all our products:

Legal guarantee of conformity (article L217-3 et seq. of the French Consumer Code)

You have a period of 2 years from delivery of the product to invoke the legal guarantee of conformity. During this period, you are exempt from proving the existence of the defect, which is presumed to exist on the day of delivery.

The legal guarantee of conformity requires the seller, where applicable, to remedy the lack of conformity by repair or replacement of the product at your choice, except where the cost is manifestly disproportionate. Failing this, you may claim a price reduction or the termination of the contract.

Guarantee against hidden defects (article 1641 of the French Civil Code)

You may also invoke the guarantee against hidden defects. In this case, you may choose between rescission of the sale or a price reduction (article 1644 of the French Civil Code). The action must be brought within 2 years from the discovery of the defect (article 1648 of the French Civil Code).

Damage or damaged product on delivery

If you notice on receipt that a product is damaged or that the parcel is damaged, we invite you to:

  1. Make precise and detailed reservations with the carrier at the time of delivery;
  2. Inform us within 3 business days by email at contact@do-store.fr, attaching photographs of the parcel and the products concerned.

These formalities facilitate the amicable handling of the dispute but do not deprive you of your legal guarantees.

Parcel not collected at pickup point

If you chose pickup point delivery and did not collect your parcel within the time allowed by the carrier, the parcel is returned to us. We then refund the price of the products within 14 days from recovery of the parcel, after deduction of the outbound and return shipping costs actually incurred.

After-sales service and contact

For any question or complaint: - Email: contact@do-store.fr - Telephone: +33 (0)6 58 51 19 00 (Monday to Friday, 9 a.m. to 6 p.m., excluding public holidays) - Post: L&C TRADING — SAV do-store.fr, 9 Bis Avenue François Cuzin, Les jardins de Cuzin n°102, 04000 Digne-les-Bains, France